CANCELLATION POLICY

Scope & definitions

This policy applies to all reservations and bookings made through Quatro Fi (Travel, Golf, Tennis, Pickleball, and Pay-enabled partners). "Customer" means the person who made the booking and any guests on it. "Supplier" means the independent property, course, club, operator or carrier that fulfills the booking. "Quatro Fi Fees" means the service and booking fees retained by Quatro Fi, as shown on the price breakdown before payment. "Reservation Price" means the total booking price excluding Quatro Fi Fees and excluding taxes and government-imposed fees.

Quatro Fi's role

Quatro Fi is a booking and payments platform — a pass-through that earns a commission from the Supplier for facilitating the transaction. The Supplier's terms — including the cancellation window or tier shown at checkout — govern when and how you can cancel. Quatro Fi is not the operator and does not set the Supplier's terms. Disputes about a cancellation must be taken up with the Supplier directly.

Modifications

Date, time or roster changes are generally treated as a cancellation of the original booking plus a new booking at current rates. Rate differences (higher or lower) apply. Where Suppliers permit free modifications, we will pass that flexibility through to you and waive the cancel-and-rebook treatment. Where a modification is treated as a cancellation plus a new booking, the original booking's tier penalties apply to the cancelled portion.

No-shows & late cancellations

If you do not arrive on the scheduled date/time and have not cancelled in advance per the applicable window, no refund is available and the Supplier may apply a no-show fee per its posted policy.

Force majeure & extenuating circumstances

If a covered event makes it impossible or unsafe to use a booking — for example, a natural disaster, government-issued restrictions, a death or serious illness with documentation, or a confirmed declared emergency at the venue — Quatro Fi will work with the Supplier to allow a free cancellation or rebooking, including for bookings that would otherwise be non-refundable. Documentation may be required.

Supplier-initiated cancellations

If a Supplier cancels your reservation, you will receive a full refund of all amounts paid for that reservation, including Quatro Fi service and booking fees. We will also help you rebook a comparable booking and may offer a credit toward a future Quatro Fi booking.

Your statutory rights

Nothing in this policy limits or excludes rights you may have under applicable law, including consumer-protection and transportation regulations that cannot be waived by contract.

Jurisdiction & dispute resolution

This policy is incorporated into the Quatro Fi Terms of Service for the product you used. Disputes are resolved as described in those Terms, including the arbitration and governing-law provisions located there.

Cancellation tiers

Each listing displays the cancellation tier set by its Supplier. The tier is shown at checkout and on your confirmation. Different listings may use different tiers.

All deadlines are measured against the check-in time (or reservation start time) stated on the booking, in the Supplier's local time zone. The tier shown at the time you book is the one that applies to your reservation.

Group bookings

The booking organizer owns the cancellation decision for the group; individual payers cannot cancel the booking. If a single guest drops out, the remaining group is responsible for the booking. If a replacement guest is added and pays the dropped guest's share, the dropped guest is refunded in full from the replacement's payment, with no tier penalty. If no replacement is added, the dropped guest's share is refunded only to the extent the Supplier's tier permits. If the entire group cancels, the standard tier rules apply. Quatro Fi Pay returns each payer's refund share to their original payment method.

Experiences & add-ons

Tours, classes, treatments and other experiences are operated by independent Suppliers and typically have a 24–48 hour cancellation window. The specific window is shown on each experience listing and on your booking confirmation. Weather-related and Supplier-initiated cancellations are refunded in full, including Quatro Fi Fees.

Flights

Flights are controlled by the operating airline. Cancellations, changes and credits follow the fare rules of the ticket purchased. Quatro Fi facilitates the booking but cannot waive airline fare rules. We will help you contact the airline where eligible (for example, schedule changes or cancelled flights). For flights to, from or within the United States booked at least 7 days before departure, you may cancel within 24 hours of booking for a full refund, regardless of fare type. If an airline cancels your flight or makes a significant change and you choose not to travel, you are entitled to a refund to your original payment method under applicable transportation regulations.

The course sets the rules

Tee-time and event windows, no-show fees, weather and rain-check handling, and any membership, season-pass or package terms are defined by the course or operator. We surface the operator's policy at booking and apply it when you cancel.

What Quatro Fi handles

You can cancel most tee times directly from your Quatro Fi confirmation or in-app. We send the cancellation to the operator, return the refundable amount to your original payment method, and surface the decision in your Quatro Fi account.

Disputes go to the operator

Refund/cancellation decisions outside the operator's posted policy are theirs to make. Quatro Fi applies the posted policy and cannot override it, but our Support team will coordinate your request with the operator and keep you informed of the outcome.

The facility sets the rules

Court-time windows, no-show fees, lesson and clinic terms, and league or season rules are defined by the facility. We surface the facility's policy at booking and apply it when you cancel.

What Quatro Fi handles

You can cancel most court bookings directly from your Quatro Fi confirmation or in-app. We send the cancellation to the facility, return the refundable amount to your original payment method, and surface the decision in your Quatro Fi account.

Disputes go to the facility

Refund/cancellation decisions outside the facility's posted policy are theirs to make. Quatro Fi applies the posted policy and cannot override it, but our Support team will coordinate your request with the facility and keep you informed of the outcome.

The venue sets the rules

Court-time windows, no-show fees, lesson and clinic terms, and league or tournament entry rules are defined by the venue or event organizer. We surface the venue's policy at booking and apply it when you cancel.

What Quatro Fi handles

You can cancel most court bookings directly from your Quatro Fi confirmation or in-app. We send the cancellation to the venue, return the refundable amount to your original payment method, and surface the decision in your Quatro Fi account.

Disputes go to the venue

Refund/cancellation decisions outside the venue's posted policy are theirs to make. Quatro Fi applies the posted policy and cannot override it, but our Support team will coordinate your request with the venue and keep you informed of the outcome.